Help & FAQ
General Questions
1. What is Agile Auto Parts?
Agile Auto Parts is an online retail store offering a wide range of high-quality performance auto parts, automobile accessories and powersports parts and accessories. We aim to provide our customers with an easy and enjoyable shopping experience.
2. How can I contact customer support?
You can reach our customer support team at support@agileautoparts.com. We’re here to help you!
Ordering
3. How do I place an order?
To place an order, simply browse our products, add your desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.
4. Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible. Once an order is processed for shipping, we may not be able to make changes.
Shipping
5. What shipping options are available?
Currently we only offer standard shipping which takes 2-3 business days to your address. We mainly ship via FedEx, UPS or USPS.
6. How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order on our website or the carrier’s site.
Returns & Refunds
7. What is your return policy?
We accept returns within 30 days of purchase. Items must be in original condition with tags attached. To initiate a return, please contact us at support@agileautoparts.com.
8. How long does it take to process a refund?
Refunds are typically processed within 5-7 business days after we receive the returned item. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank.
Account
9. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save your preferences, and receive exclusive offers.
10. How do I reset my password?
If you’ve forgotten your password, click on the "Forgot Password?" link on the login page. Follow the instructions to reset your password via email.
Products
11. How do I find the right product?
You can use the search bar at the top of our website or browse through categories to find the products you need. Each product page includes detailed descriptions and specifications.
12. What if a product is out of stock?
If a product is out of stock, you can sign up for a restock notification on the product page. We will notify you via email when the item becomes available again.
Additional Questions
13. How can I provide feedback?
We welcome your feedback! Please email us at support@agileautoparts.com with your comments or suggestions.
14. Where can I find your privacy policy and terms of service?
You can find our Privacy Policy and Terms and Conditions linked at the bottom of our website.